Overview
- Addresses shortcomings in Business Process Management concerning loosely framed knowledge-intensive processes
- Won the CAiSE 2020 PhD award for an outstanding theses in the field of information systems engineering
- Revised PhD thesis
Part of the book series: Lecture Notes in Business Information Processing (LNBIP, volume 409)
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About this book
This book is a revised version of the PhD dissertation written by the author at the Department of Business Informatics and Operations Management at Ghent University in Belgium.
It addresses shortcomings in Business Process Management concerning loosely framed knowledge-intensive processes, which are characterized by their numerous valid process variants and their reliance on knowledge workers to apply their knowledge to decide on a suitable process variant that fits the context of a specific process execution. The goal was to lay the foundation for a process-aware business process management (IT-)system to support such processes. Several proof-of-concept implementations have been made for the core components and were evaluated in the domain of the healthcare. Starting from an artificial, but realistic, case about patients that arrive in the emergency room with suspected arm fractures and later progressing to a case study of the diagnosis and treatment of patients in the emergency department of a real hospital, using data from their patient files.
In 2020, the PhD dissertation won the “CAiSE PhD award”, granted to outstanding PhD theses in the field of Information Systems Engineering.
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Keywords
Table of contents (6 chapters)
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Front Matter
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Back Matter
Authors and Affiliations
Bibliographic Information
Book Title: Enabling Process Management for Loosely Framed Knowledge-intensive Processes
Authors: Steven Mertens
Series Title: Lecture Notes in Business Information Processing
DOI: https://doi.org/10.1007/978-3-030-66193-9
Publisher: Springer Cham
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer Nature Switzerland AG 2020
Softcover ISBN: 978-3-030-66192-2Published: 24 January 2021
eBook ISBN: 978-3-030-66193-9Published: 23 January 2021
Series ISSN: 1865-1348
Series E-ISSN: 1865-1356
Edition Number: 1
Number of Pages: XI, 202
Number of Illustrations: 30 b/w illustrations, 21 illustrations in colour
Topics: Business Process Management, Computer Applications, Health Informatics